ITIL®

About ITIL®

The term ITIL® stands for IT Infrastructure Library. It has been developed by the Cabinet Office (formerly known as the Office of Government Commerce), UK. ITIL® is a set of comprehensive and tier-related codes of practice. In the IT community, such code of good practices is considered critical in order to achieve efficient support and delivery high quality, cost effective IT services. The Cabinet Office maintains the library and releases all updates related to ITIL®.

There are 4 levels of certifications on ITIL®. These certifications are offered by Cabinet Office’s official accreditor, the APMG Group:

Foundation Level

The Foundation Level focuses on the concepts, terminology and processes of ITIL®. At the end of the training, the delegates would have comprehended the ITIL® concepts and would be ready to take up a 1-hour objective type examination. Delegates must get a minimum of 26 out of 40 answers correct or secure 65% to pass the exam that will lead to Certification in ITIL® Foundation. Successful delegates will be awarded 2 credits. This certification is a pre-requisite to advance candidates to the intermediate levels.

Intermediate Level

There are two streams in the Intermediate levels – Service Life Cycle and Capabilities.
Service Life Cycle has 5 modules and Capabilities has 4 modules as mentioned below:

Service Life Cycle (SLC)
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Capabilities
• Operational Support and Analysis (OSA)
• Service Offerings and Agreements
• Release, Control and Validation
• Planning, Protection and Optimization (PPO)

ITIL® Expert Level

A professional needs to pass the ‘Managing Across Life Cycle’ (MALC) module to become an ITIL® Expert. MALC can only be taken once the delegates accumulates 17 credits. These credits can be accumulated by either fully completing SLC or Capabilities or a combination of SLC and Capabilities.

To view the complete credit system, click here.

Benefits of ITIL®

• Ensures that the quality of services delivered matches client expectations
• Changes the culture of an IT organisation to have more focus on customers
• Helps in improving efficiency and productivity of support staff
• Better change management strategies and execution
• Focus on a process-based approach and using a database to capture knowledge

Benefits to the Organization

• Participants are energized and would be looking to implement the concepts learnt within their organization
• Participants would understand the importance of delivering value to the customers by continual improvement of the services efficiently and effectively
• Understand Vital Business Functions of your organization and prioritize actions accordingly to minimize business impact
• See your employees being more productive
• Get ROI

Benefits to the participants

CELTEM has highly passionate, competent, certified ITIL® Experts, approved by APMG/TUV-SUD based on their knowledge base and capacity to deliver quality trainings. All the faculty members have more than 15 years of work experience. Their experience, knowledge and practical examples helps the participants to understand the concept thoroughly and easily. In addition, CELTEM programs include -

• Access to over 200 questions and reviews for each one of them
• Extensive recaps that brings in more clarity and confidence prior to taking up the examination
• Solve questions pertaining to leading examination institutes like APMG® and TUV®
• Follows an established methodology that ensures the passing rate in the examination is almost 100%

Why CELTEM for ITIL® trainings:

• CELTEM has been successfully delivering training on ITIL® for a long time, with an excellent success rate of nearly 100%
• CELTEM is an ATO accredited to APMG®, UK and TUV-SUD®, Germany
• CELTEM has highly qualified trainers both internal and external, with vast work experience and they relate concepts to their experiences which makes it all the more interesting and easy to grasp
• CELTEM trainers are all approved by leading Examination bodies through stringent interviews which in turn leads to high quality delivery by the trainers in the classroom

Examination Institutes:

APMG-International specializes in the accreditation and certification of organisations, processes and people. APMG-International is an ITIL Examination Institute that offers global accreditation and examination services for training providers.

TÜV SÜD Akademie is a leading international training and personnel certification provider headquartered in Germany. It provides training and certification solutions for the industry, SMEs, commerce, trade and public organizations. TUV’s interdisciplinary international teams support global companies to multiply business success by offering employees high quality knowledge and expertise through initial and further training. For 25 years already, TÜV SÜD Akademie has trained and certified employees and offered expert consulting that helped organizations generate positive business outcomes through their HR development.